I really wanted to thank everyone who has been emailing Nissan. I am also so impressed with my firends' writing talents. SO I thought I'd highlight the letters here:
I am writing in behalf of Nicole Silva who purchased a new Nissan from you in 2010. It is my understanding that the car has been a "lemon" almost since purchase. Consequently, the Silvas won in arbitration against your company with the car being found to be defective and with the order that your company buy the car back from them.
It is also my understanding that, although you are willing to "buy" the car back from them, it is going to cost them $3000.00 to get rid of it! I realize that the car has depreciated over the past few months, but it "depreciated" as soon as they drove it off the lot (with the full expectation that they would have a reliable car for many years, I might add); it "depreciated" every time it wouldn't start; it "depreciated" every time it started on its own! (Which would seem to be a serious safety hazard to me!) Surely you can see that not all "depreciation" was created equal in this case and that Nissan has the responsibility to make things right for their customer.
When a consumer purchases an item, they have the right to expect a product equal to the purchase price. When Toyota accepted responsibility for defects in the Prius, local dealers were quick to fix the problem and make things right for me as their customer. I would expect the same show of integrity from Nissan. However, that does not seem to be the case in this instance. One consumer has the right to expect the same treatment as a multitude of consumers. It is my hope that Nissan will step up to the plate and accept full responsibility for defective merchandise. I'm sure that not all Nissans are like this particular vehicle; but if all responses are like this particular response, then any faith I may have had in Nissan as a company to give quality service after the sale has just been erased.
Thank you for your time and consideration.
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