Dear Mr. Carolin and Mr. Allah:
I’ve just heard that Nissan is not going to honor the repurchase of Nicole and Jose Silva’s car in an honorable way. I know them personally and I have seen first-hand the disruptions and stress their new Nissan has caused in their life over the past several months. After winning the battle which tells them they are right to want a replacement car, how can Nissan feel justified in robbing them as well? What kind of customer service is that?
I come from a family of 6 kids and the majority of my siblings and my mother all own Nissans. I will be purchasing a new car (possibly 2) in the next year and I was seriously considering joining the Nissan fan club. Now, I’m ready to run in the other direction. How do I know you won’t do the same thing to me if I end up with a dysfunctional car? If the Silvas don’t get the justice they deserve I will be joining them in their quest to spread the word about how they’ve been treated. Since my family owns multiple Nissans they will be a good place for me to start.
I would ask that you reconsider your plan to do such an injustice to the Silva family. Nissan’s reputation is on the line with an entire circle of people, and although this circle is currently small it is bound to grow exponentially. I’d hate to see that happen. I’m so disappointed, not only for my friends, but that Nissan would act this way toward a customer. They were so excited to get their new car and they’ve had nothing but grief since the beginning. How truly sad that is.
Please re-think the way you are treating the Silvas and provide justice to your customer.
Thank you for your time and attention.
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