a super letter from a co worker

To Whom it May Concern,

It is under unfortunate circumstances that I am composing this email. I have become appalled over the past months watching my dear friend, Nicole Silva and her family suffer because of a defective vehicle that was sold to them by Ken Garff Nissan of Orem and Nissan's unwillingness to deal with the Silva's respectfully. I understand that sometimes faulty vehicles may be sold, but when it is a brand new vehicle and the purchaser brings it in countless times to be repaired with no results and is treated like a they are stupid, this gets under my skin. Consumers buy new cars thinking they are new, that they will be reliable, that they have a warranty and so they will either fix their car or take it back. This has not been the case for the Silvas. They have been lied to, yelled at, hidden from by sales managers, and have had their vehicle in the shop for days on end. And yet the problems persist and the car is still a danger to all those who are out on the roads. I am really so disappointed in Ken Garff and the Nissan corporation as a whole. This experience has really made me think that I will likely never buy a vehicle from Ken Garff, let alone a Nissan. I have already told many of my loved ones about the ordeal that the Silvas have gone through. They too have been angered that Nissan wasn't willing to either fix the vehicle or give them their money back. They should not have to pay anything for using the vehicle that should have been taken back or repaired months ago. I will continue to let my friends, family, and co-workers know about the Silva family's experience with Ken Garff and the Nissan corporation and let them know that your company cannot be trusted to treat their customers with the respect and dignity that they would hope to be treated with.

I hope that this email will help you to reflect on your customer service, how you dealt with the Silva family's case and how you will deal with other cases in the future.