A great letter written by a great friend

To the Muckety Mucks at Nissan,
I owned a 1980 something Nissan Sentra Wagon in the 1990s. It got great gas mileage and served our family well. However I will never, ever, buy another Nissan and I will tell all my friends and family never, ever, to buy a Nissan.
My friend Nicole has had trouble with their Nissan Cube since they bought it. In her own words:

"We bought a Nissan brand new last year and it has had so many problems. It wouldn’t start, it started by itself, Nissan threatened us and lied to us and wouldn’t fix it. We got witnesses and video evidence and we won our case at the arbitration for Nissan to buy back the car, but now, they are saying that they will take it back and we have to pay them 3,000 since the car has basically depreciated since buying it."

The part of this that is so disturbing is that the car had serious, dangerous defects! She has told me how her Cube would try to accelerate forcefully while she was stopped at a traffic light and had the brakes firmly to the floor so that she wouldn't hit the car in front of her. In her own words:

February 23rd: I have a BRAND NEW CAR sitting in my driveway because it's not SAFE TO DRIVE. Because the mechanics can't reproduce the problem, Nissan won't take it back. It doesn't fit under the lemon law. It's been in the shop six times for other repairs. So, basically, your brand new car can have thousands of different problems, but if it isn't the same problem, attempted to be repaired four times, you're out of luck. Meanwhile, I am actually bumming rides to work because Nissan told us to give back the loaner, pick up our car or it would be towed and impounded. So tell me, would you drive a car that sometimes won't start (keyless ignition) and then when you aren't trying to start it anymore, starts up all by itself? Also, at red lights, it started pulsing forward very hard like it wanted to take off. I am so FRUSTRATED!!!! And the dealer never calls back. They want me to eat my payments I've made, take the depreciation of $9,000 and they can get me into a cheaper car!

February 24th: Will be working from home today. Nice view of my car in the driveway from where I sit.

March 8th: Just dropped off my car at the dealership for yet another fix. Same old problem. Maybe some genius mechanic can crack the code this time.

This is unacceptable. Nicole's work schedule has been disrupted - and in this economy who can afford to have a lot of work disruptions? They have been paying for a vehicle that has dangerous defects, which haven't been fixed. And now you want her to pay you to take the car back?
Again, this is unacceptable! What criteria does this defective car have to meet in order for you to take responsibility? Does it have to start by itself and crash into something? Does it have to lurch into an intersection while she's stopped at a stoplight with her foot pushing the brake pedal to the floor?
Let me reiterate that although our 1980 something Nissan Sentra Wagon was a good car, I will never, ever, buy a Nissan again because of the way my friend and her family have been treated by your company. And I will tell all my family and friends about Nissan's abominable business practices.